UI Plugins

Description of what UI plugins are and how to use them to connect client with external apps.

Plugins are components that operate on the client side and enable the expansion of the platform’s UI features.

A common scenario for plugins is facilitating interaction with external applications on the client side. For instance, a Twilio UI plugin could display incoming calls and provide users the ability to answer them.

A comprehensive list of official plugins can be accessed here.


While plugins may have specific settings, they all share certain common settings. Refer to the respective plugin’s documentation for its unique settings.

Here, we will outline the general settings.


This label serves as the human-readable name of the plugin. Its utilization isn’t involved in app execution.


The internal name of the plugin, used when dispatching messages to the plugin from the backend through the Javascript API.

The name must comprise only letters and numbers, excluding special characters or spaces.

Sending messages to plugins

You can send messages to UI plugins from a backend script using the Javascript API. For instance, to communicate with the sample plugin for the event1 event, you would proceed as follows: Feel free to integrate this enhanced version into your documentation.

    scope: 'plugin:sample',
    name: 'event1',
    companyId: record.id(),
    callbacks: {
      callback1: function(originalMessage, callbackData) {
        sys.logs.debug("Here is the original message for callback 1");
        sys.logs.debug("Here is the callback data for callback 1");
      callback2: function(originalMessage, callbackData) {
        //do something


Plugins have the capability to transmit events to the backend. These events can be captured by listeners with the type set to UI Plugin, and the corresponding event should be selected.

For more details, refer to the UI plugin listeners documentation.